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Returns & Exchanges
We stand behind every order we send out and we’re here to take care of our clients. If you need a return, we keep the process simple and straightforward.
Return Window
Returns are accepted within 30 days of delivery.
Return Eligibility
To qualify for a return, the item must be:
Unused and unworn
In the exact condition it was delivered
With all protective plastics still attached
Returned with the original box and everything included (accessories, inserts, and any packaging materials)
Packaging must be returned in the same condition it was shipped (no tears, crushing, missing parts, or heavy wear)
If any protective plastics are removed, the watch shows signs of wear, or packaging/accessories are missing or damaged, the return may be denied.
How to Start a Return
To begin a return, contact our support team with:
Your order number
The email used at checkout
A short message stating you’d like a return
Our team is available 24/7 and will guide you through the next steps.
Return Shipping
Return shipping is the customer’s responsibility unless the return is due to an error on our end.
We recommend using a tracked shipping method so your package can be confirmed upon arrival.
Inspection Process
All returns are reviewed upon arrival to confirm:
The watch is unused
All protective plastics are intact
The watch, box, and included items match the original shipment condition
Once approved, we’ll process your return.
You’ll always be taken care of.
Refunds
Approved refunds are issued back to the original payment method.
Refund timing can vary depending on your bank or PayPal, but we process approved returns as quickly as possible once inspection is complete.
Exchanges
If you’d rather exchange than return, we can help. Contact support with:
Your order number
The item you want to exchange
The item you’d like instead (or what you’re looking for)
We’ll confirm availability and walk you through the fastest path.
Order Issues
If your order arrives with an issue, contact us as soon as possible and include clear photos. We’ll take care of you.
Tracking Help
Need your tracking number? Just reach out. We can provide it anytime.